MAKING AUTODESK EASY!
What is Pinnacle Series?
Connecting Autodesk Users to Answers
Pinnacle Series is the leading Autodesk implementation, training and support system. Through a combination of content and services, people are connected to trusted information that answers their toughest Autodesk questions and makes them more productive.
Not only does Pinnacle Series come pre-loaded with content focused on using Autodesk software better, it is a fully customization platform to house your corporate information. All employees can access your best practices, standard operating procedures, training materials and other helpful information at their desk in the office, at home and even on their mobile devices.
The videos are extremely handy. I use chat with an expert quite a bit. We’ve also used the remote-in-desktop feature several times. The nice thing about that is Eagle Point’s Civil 3D expert can find the error located deep within the program. Why is that important to us? Because if you’re hung up in the middle of a big project it will get you the answers quickly vs. racking your brain…and time is money!!
The chat is absolutely fabulous! The response time is phenomenal. Also, I like to watch the videos at home without using Civil 3D because you can absorb the information and then try it at work the next day. I suggested to my users to try the same thing. We really love Pinnacle Series and wish we would have it the first time we attempted to move to Civil 3D. If we had, I don’t think we would have aborted Civil 3D to go back to LDD. I really wish we had Pinnacle Series sooner!
Now that I have used Pinnacle Series for a few months, I am thankful we have such a resource. Personally I have used the cheat sheets, workflows, videos, chat sessions, even phone calls for tech support. They are all key to my skill development. We have even created our own cheat sheets for problems we have solved individually and want to share with our associates. As an organization, we are about to create a File Organization Standard for our CAD projects and Pinnacle Series will be key for us to communicate these upgrades. We will also be adding to our Standards Library. We plan to use Pinnacle’s features to share the newly added items.If you are looking for advice. Don’t be shy. Continue to ask lots of questions as you use the product more, so you can take it to its potential. For our occasional user or the one serious about improving their AutoCAD skills, at any level, Pinnacle Series has been a great solution to our needs.
The Pinnacle Series is the best training product because it has tools for all levels of users from beginner to advanced. A beginner can work through the workflows with step-by-step instructions and an advanced user can chat with an expert on a design approach. Another benefit of the Pinnacle Series is having training when you need it, at your convenience.
We had a long standing issue that has vexed us for a long time. I tried Pinnacle Series Chat and Drew Leino helped me. He was persistent and found the solution to this problem. This is a huge deal and helped us tremendously. Thank you to Pinnacle Series and to Drew. We are really liking Pinnacle Series, it’s a powerful resource for us.
In my opinion Pinnacle Series is by far the best transition/training software product available on the market. Time and time again your staff expertise, knowledge, skills and customer service is unparalleled.Your software support team and staff commitment reflects outstanding effort by the Eagle Point team to provide immediate solutions for any technical issues that arises during design/production processes.
Your availability and variety of software support procedures set in place (chat with experts, telephone technical support, email, remote desktop assistance) ensures that our clients gets the most efficient and accurate design solution. Among the alternatives, Pinnacle Series represents a chance for every employee to grow, learn and develop their software skills according to their natural pace.
Having your team by our side reduces stress, provides confidence and ensures ultimate client care and optimal design solution.